Building a Great Team

Does your team have what it takes to implement systemic change in your organization? If the move to electronic health records is, as is often stated here, more about cultural change than technology, it is imperative to have the right people in the right roles. What qualities should we look for when hiring or assigning leadership roles during the evolution to a paperless healthcare system? All other things being equal, here are five qualities I always look for in an individual:

  • Curiosity
  • Creativity
  • Confidence
  • Compassion
  • Competence

Curiosity is a catch-all phrase I use to describe someone who asks how things work, why they work that way, must they work that way, could it be better, faster, cheaper, etc. These fundamental questions, if asked frequently enough, and if acted upon, form a process that is the essence of organizational adaptability. Curious people are not satisfied with “because we’ve always done it that way.” Don’t confuse this with disruption for the sake of disruption either. The curious are often asking “How can we improve?” During times of change, this is a good trait to have on your team.

Among the technically minded, curiosity can manifest itself along a wide spectrum. Some people focus on a very narrow topic, while others like to concentrate on the big picture. Both have their place, and it is up to senior leaders to know where to use it. Does curiosity equate to “inability to focus?” No. If the focus is on making your organization the best at what it does, whether you make widgets or provide health services, you’ll reap the benefits in the long term.

Next, I’ll look at Creativity.

-Rod Piechowski

Copyright © 2010, Rod Piechowski, Inc., Consulting

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