Building a Great Team V

So far we’ve discussed four of the elements I like to look for when building a team that will be required to drive massive changes in the way things are done. Transforming a healthcare practice or hospital from paper-based information to a paperless environment certainly qualifies as a massive change. Previously, I’ve outlined curiosity, creativity, confidence and compassion. The fifth thing I look for is competence.

Competence
I assume that by the time we’re talking to people about working together, that is, we’ve gone beyond the resume stage and are into the interviews, potential hires must have demonstrated some degree of professional or technical competence in order to get this far. I consider competence then, in the context of whether or not somebody has, in aggregate, the qualities previously mentioned, and whether or not that “package” is suitable not only for the long-term mission of the organization, but for the more immediate task of transformation.

Without these five components, you increase the risk to both the organization and the individual. When building a team that will see you through a complete organizational change, neither the organization nor the individual (if you do this right) will resemble the original at the end of the project. We’re not looking to fit someone into the current process, because that process is due to change. We’re looking for people who can, as previously noted, thrive within ambiguous territory. This is especially true for executive leadership. People get used to having information and answers to questions, and that’s one way we demonstrate our historical competence. When everything changes, immediate and solid answers may only come after time and with more experience.

These qualities of individuals scale up to the organization as well. If your organization is prepared for systemic change, curiosity, creativity, confidence and compassion will enable an environment where fluidity of change increases the overall competence of the organization. This in turn, contributes to the ability to visibly participate in a leadership role in the community of those who not only provide healthcare, but who actively push forward, defining the future of healthcare delivery.

Your thoughts and comments are welcomed!

-Rod Piechowski

Copyright © 2010, Rod Piechowski, Inc., Consulting

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