Building a Great Team III

Continuing our discussion of the qualities required in great team members, we turn to confidence. Don’t confuse confidence with arrogance however. In healthcare, especially when undergoing systemic change, confident people believe that change is possible. They believe that, even if the perfect solution is not known, it can be found. This type of confidence extends beyond the individual, and becomes a quality of the organization. I would rather have one person on my team who believes the answer is discoverable than five people who believe they already know the answer. (And that’s because, as discussed earlier, I also value curiosity and creativity in team members.) It all works together when you have the right people.

At this level, it goes far beyond simply projecting an image of confidence. Truly confident people, the kind you want involved in efforts to reshape your organization, are often comfortable with ambiguity, and have enough experience to understand the idea, expressed by many before, that success is the result of a long series of failures. Granted, in healthcare the stakes are high, and we’d like to do everything perfectly the first time, but even the art of medicine has evolved due to recognition and subsequent analysis of failure. Confidence then, is made stronger and more valued, when tempered by a degree of humility. In a way, humility enables higher degrees of confidence.

If you, as a senior leader, possess this level of confidence in yourself, your team, and your organization, you will be much better equipped to succeed when creating an enhanced mission, new strategies, and re-designed processes enabled by information technology.

-Rod Piechowski

(Next: more thoughts on Compassion)

Copyright © 2010, Rod Piechowski, Inc., Consulting

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